Frequently Asked Questions
Shipping & Tracking
Do you ship overseas?
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long will it take to get my order?
How long will it take to get my order?
It depends on your location and the available shipping methods. All orders will ship the next available business day. Orders processed at our location will take 1 to 7 business days to arrive. Overseas deliveries can take anywhere from 7 to 30 days. Delivery details will be provided in your confirmation email. We strongly recommend using UPS for International Orders. UPS does NOT deliver on Saturday and Sunday.
Can I pick up my order at the store?
Can I pick up my order at the store?
Select 'Store Pickup' at checkout, then pick up your order at GELLIPOP® during business hours.We are open on Tuesday, Wednesday, Thursday, Friday between 11AM to 3PM.
What shipping carriers do you use?
What shipping carriers do you use?
We ship via USPS and UPS and these options will be available to you at checkout. We would recommend UPS for a more secure method of delivery
Where is my order.....?
Where is my order.....?
Once the order is processed, the tracking number will be sent to your email. Please check your spam folder in case the email has been filtered out. You can also login to your account to check on the status of your order.
[USPS] Your tracking information is the same information we see.
Please be patient; packages may be scanned upon pick up or even as late as the day it’s being delivered.
Due to this variance by the United States Post Office, your postal package may take a couple extra days than expected.
Where are you shipping from?
Where are you shipping from?
We are located Torrance, California.
My order contains Pre-Order and/or Back-Order items...
My order contains Pre-Order and/or Back-Order items...
Please note thatPre-Order and/or Back-Orderitems and any orders containingPre-Order and/or Back-Orderitems will be put on hold until it becomes available. Should you need other items immediately please order them separately as we do not split orders.
What's NAVIDIUM?
What's NAVIDIUM?
NAVIDIUM is a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the NAVIDIUM keep you in the loop throughout every part of your delivery. There is no longer a need to dig through your email for tracking numbers, as NAVIDIUM makes it easier than ever to follow along with your package’s journey.
Choosing NAVIDIUM Package Protection shields your order from loss, damage, or theft at checkout. Notify NAVIDIUM in case of any of these incidents for customized resolution.
NAVIDIUM Refunds vs Reorders
NAVIDIUM Refunds vs Reorders
Refunds: When refunding an item, NAVIDIUM covers the subtotal of the order. Shipping costs, taxes, and the NAVIDIUM premium are not included.
Reorders: NAVIDIUM will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have NAVIDIUM Shipping Protection added, for free!
What if my order never arrives or is stolen?
What if my order never arrives or is stolen?
To protect your order against loss or theft, add NAVIDIUM package protection at checkout.
When you add NAVIDIUM Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
What if my order is damaged?
To protect your order against damage that occurred during shipping, add NAVIDIUM Protect (package protection) at checkout.
When you add NAVIDIUM Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@gellipop.com and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order?
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order withNAVIDIUMProtect at checkout, you will receive a confirmation email fromNAVIDIUMwith a link to file a shipping issue.
What will happen if I order without NAVIDIUM Package Protection?
What will happen if I order without NAVIDIUM Package Protection?
GELLIPOP® will not be held responsible for any theft, damaged, or undelivered packages. It is strongly recommended to add NAVIDIUM Protect to cover your merchandise. GELLIPOP® will only be held responsible if the product you receive is defective.
Product
Can I return my product?
Can I return my product?
ALL SALES ARE FINAL. Orders cannot be revised or canceled once submitted.
Are there any promotions?
Are there any promotions?
We offer discounts on all AKZENTZ products on Memorial Day weekend, Labor Day & Thanksgiving Day every year. Please subscribe to our newsletter to receive the latest news about products, promotions and more…
Can I shop LUXIO in bulk and receive discounts???
Can I shop LUXIO in bulk and receive discounts???
We offer bulk discounts for LUXIO colors all year long!!
- When you buy 12 full-size bottles of LUXIO (including colors, Base, Build, and Top), you’ll automatically get 5% off!
- Purchase 24 bottles for an 8% discount.
- 36 bottles for 10% off!
- And it gets even better—select any 60 bottles from our LUXIO collection, including colors, Base, Gloss, Build, or Shine-On, and enjoy an incredible 15% discount!
It’s the perfect opportunity to stock up and save big on your favorites. - Enter promo code "LUXIO120" to receive a 20% discount on orders of 120 bottles or more.
About "Pre-Order"
About "Pre-Order"
"Pre-Order"items and any orders containing"Pre-Order"items will be put on hold until it becomes available. Should you need other items immediately please order them separately as we do not split orders.
About "Back-Order"
About "Back-Order"
"Back-Order" items and any orders containing "Back-Order" items will be put on hold until it becomes available. Should you need other items immediately please order them separately as we do not split orders.
Shop Pay Installments
What's Shop Pay Installments?
What's Shop Pay Installments?
Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.
If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.
Shop Pay offers you the option to pay in full at checkout, or to split your purchase into 4 equal, interest-free installment payments for orders between 50 USD and 5000 USD. There are no additional charges, interest rates, or late fees passed on to customers.
Paying in installments with Shop Pay is powered and serviced by Affirm. Eligible stores determine the availability of the option to pay in installments with Shop Pay.
Your credit scores aren't affected if they use Shop Pay Installments. However, if you don't pay your installment, or you make a late payment, then you might not be eligible to make purchases using Shop Pay Installments in the future.