Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on your location and the available shipping methods. All orders will ship the next available business day. Orders processed at our location will take 1 to 7 business days to arrive. Overseas deliveries can take anywhere from 7 to 30 days. Delivery details will be provided in your confirmation email. We strongly recommend using UPS for International Orders. UPS does NOT deliver on Saturday and Sunday.
Yes, please come to GELLIPOP® to pick up your order. Choose any shipping method and apply the code “STORE” in the available promotion code area to remove the shipping cost.
We are open on Wednesday, Thursday, Friday & Saturday between 11AM to 4PM.
We ship via USPS and UPS and these options will be available to you at checkout. We would recommend UPS for a more secure method of delivery
Once the order is processed, the tracking number will be sent to your email. Please check your spam folder in case the email has been filtered out. You can also login to your account to check on the status of your order.
[USPS] Your tracking information is the same information we see.
Please be patient; packages may be scanned upon pick up or even as late as the day it’s being delivered.
Due to this variance by the United States Post Office, your postal package may take a couple extra days than expected.
We are located Torrance, California.
Please note that Pre-Order and/or Back-Order items and any orders containing Pre-Order and/or Back-Order items will be put on hold until it becomes available. Should you need other items immediately please order them separately as we do not split orders.
Route Package Protection
Route is a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. There is no longer a need to dig through your email for tracking numbers, as Route makes it easier than ever to follow along with your package’s journey.
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org and we will be happy to work with you to remedy the situation.
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
GELLIPOP® will not be held responsible for any theft, damaged, or undelivered packages. It is strongly recommended to add Route Protect to cover your merchandise. GELLIPOP® will only be held responsible if the product you receive is defective.
ALL SALES ARE FINAL. Orders cannot be revised or canceled once submitted. Please be advised that, due to the ongoing pandemic, we are currently not accepting returns on any goods for the safety of you and our staff.
We offer discounts on all AKZENTZ products on Memorial Day weekend, Labor Day & Thanksgiving Day every year. Please subscribe to our newsletter to receive the latest news about products, promotions and more…
We offer bulk discounts for LUXIO colors all year long!!
*Enter promo code "LUXIO36" to receive a 10% discount on orders of 36-71 bottles mix and match.
*Enter promo code "LUXIO72" to receive a 15% discount on orders of 72-143 bottles.
*Enter promo code "LUXIO144" to receive a 20% discount on orders of 144 bottles or more.
"Pre-Order" items and any orders containing "Pre-Order" items will be put on hold until it becomes available. Should you need other items immediately please order them separately as we do not split orders.
"Back-Order" items and any orders containing "Back-Order" items will be put on hold until it becomes available. Should you need other items immediately please order them separately as we do not split orders.
Shop Pay Installments
Shop Pay offers you the option to pay in full at checkout, or to split your purchase into 4 equal, interest-free installment payments for orders between 50 USD and 1000 USD. There are no additional charges, interest rates, or late fees passed on to customers.
Paying in installments with Shop Pay is powered and serviced by Affirm. Eligible stores determine the availability of the option to pay in installments with Shop Pay.
Your credit scores aren't affected if they use Shop Pay Installments. However, if you don't pay your installment, or you make a late payment, then you might not be eligible to make purchases using Shop Pay Installments in the future.