Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

It depends on your location and the available shipping methods. All orders will ship the next available business day. Orders processed at our location will take 1 to 7 business days to arrive. Overseas deliveries can take anywhere from 7 to 30 days. Delivery details will be provided in your confirmation email. We strongly recommend using UPS for International Orders. UPS does NOT deliver on Saturday and Sunday.

Select 'Store Pickup' at checkout, then pick up your order at GELLIPOP® during business hours.

We are open on Tuesday, Wednesday, Thursday, Friday between 11AM to 3PM.

We ship via USPS and UPS and these options will be available to you at checkout. We would recommend UPS for a more secure method of delivery

Once the order is processed, the tracking number will be sent to your email. Please check your spam folder in case the email has been filtered out. You can also login to your account to check on the status of your order.

[USPS] Your tracking information is the same information we see. 

Please be patient; packages may be scanned upon pick up or even as late as the day it’s being delivered. 

Due to this variance by the United States Post Office, your postal package may take a couple extra days than expected. 

We are located Torrance, California.

Please note that Pre-Order and/or Back-Order items and any orders containing Pre-Order and/or Back-Order items will be put on hold until it becomes available. Should you need other items immediately please order them separately as we do not split orders.

NAVIDIUM is a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the NAVIDIUM keep you in the loop throughout every part of your delivery. There is no longer a need to dig through your email for tracking numbers, as NAVIDIUM makes it easier than ever to follow along with your package’s journey. 

Choosing NAVIDIUM Package Protection shields your order from loss, damage, or theft at checkout. Notify NAVIDIUM in case of any of these incidents for customized resolution.

Refunds: When refunding an item, NAVIDIUM covers the subtotal of the order. Shipping costs, taxes, and the NAVIDIUM premium are not included.

Reorders: NAVIDIUM will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have NAVIDIUM Shipping Protection added, for free! 

To protect your order against loss or theft, add NAVIDIUM package protection at checkout. 

When you add NAVIDIUM Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

To protect your order against damage that occurred during shipping, add NAVIDIUM Protect (package protection) at checkout. 

When you add NAVIDIUM Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@gellipop.com and we will be happy to work with you to remedy the situation.

If you insured your order with NAVIDIUM Protect at checkout, you will receive a confirmation email from NAVIDIUM with a link to file a shipping issue. 

ALL SALES ARE FINAL. Orders cannot be revised or canceled once submitted.

We offer discounts on all AKZENTZ products on Memorial Day weekend, Labor Day & Thanksgiving Day every year. Please subscribe to our newsletter to receive the latest news about products, promotions and more… 

We offer bulk discounts for LUXIO colors all year long!!

• When you buy 12 full-size bottles of LUXIO (including colors, Base, Build, and Top), you’ll automatically get 5% off!
  
• Purchase 24 bottles for an 8% discount.
  
• 36 bottles for 10% off!
  
• And it gets even better—select any 60 bottles from our LUXIO collection, including colors, Base, Gloss, Build, or Shine-On, and enjoy an incredible 15% discount!
  It’s the perfect opportunity to stock up and save big on your favorites.
  
• Enter promo code "LUXIO120" to receive a 20% discount on orders of 120 bottles or more.

"Pre-Order" items and any orders containing "Pre-Order" items will be put on hold until it becomes available. Should you need other items immediately please order them separately as we do not split orders.